We're Here to Help!
Welcome to Plycoo's customer service center. We're committed to providing exceptional support and are here to help with any questions about our sofas, orders, or services. Our friendly team is ready to assist you through various channels.
Quick Contact Information
Email: support@plycoo.com
Phone: +1 518-849-3769
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24 hours on business days
Our Location
Plycoo
2200 Louisiana Blvd NE,
Albuquerque, New Mexico
87110, United States
Ways to Reach Us
1. Email Support
General Inquiries: support@plycoo.com
Response Time: Within 24 hours during business days
Best for: Order questions, product information, and general support
2. Phone Support
Customer Service: +1 518-849-3769
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
Best for: Immediate assistance and urgent inquiries
3. Live Chat
Available during business hours
Access through the chat icon in the bottom right of our website
Best for: Quick questions and real-time support
Common Support Topics
We can help you with:
Order tracking and status updates
Product information and availability
Returns and exchanges
Shipping questions
Product recommendations
Gift options
Technical support for electronic toys
Safety information
Response Times
Phone Calls: Immediate response during business hours
Email: Within 24 hours on business days
Live Chat: Immediate response during business hours
Social Media: Within 24 hours on business days
FAQ and Self-Service
Before reaching out, you might find quick answers in our:
Special Assistance
Bulk Orders
For bulk orders or wholesale inquiries, please email us with:
Your business details
Products of interest
Quantity needed
Intended use
Press and Media
For press and media inquiries, please include:
Your name and organization
Nature of the inquiry
Deadline (if applicable)
Emergency Contact
For urgent matters outside of business hours involving product safety, please email support@plycoo.com with "URGENT" in the subject line. Our on-call team monitors these messages.
Privacy and Security
Your privacy is important to us. All communications are handled according to our Privacy Policy. We never share your information without consent.
Business Hours
Monday-Friday: 9:00 AM – 5:00 PM EST
Closed on major U.S. holidays
Response times may be longer during peak holiday seasons and weekends.
We look forward to assisting you! If you're not sure which contact method to use, email is generally the best way to reach us for most inquiries.