Plycoo Luxe Queen Sleeper Sofa – Convertible Sofa Bed with Memory Foam Mattress

1. Introduction

Welcome to Plycoo's shipping policy. We are committed to providing reliable, free shipping on all orders within the United States. This policy outlines our shipping practices and ensures you know exactly what to expect when ordering from us.

2. Order Processing

2.1 Processing Timeline

Orders are processed within 1-2 business days

Business days are Monday through Friday, excluding federal holidays

Orders placed after 2:00 PM EST will begin processing the next business day

2.2 Order Confirmation

You will receive an order confirmation email immediately after placing your order

A shipping confirmation email with tracking information will be sent once your order ships

3. Shipping Methods and Timeframes

3.1 Standard Shipping (FREE)

Transit within 3-5 business days

Available to all 50 United States

No minimum order requirement

Shipping carriers: USPS, UPS, or FedEx

3.2 Delivery Timeframe Calculation

Processing Time: 1-2 business days

Transit Time: 3-5 business days

Total Estimated Delivery: 4-7 business days from order date

4. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

USPS

UPS

FedEx

The specific carrier for your order will be selected based on:

Delivery address

Package size and weight

Current carrier service levels in your area

5. Order Tracking

5.1 Tracking Information

Tracking numbers are provided via email once your order ships

Track your order through:

The shipping confirmation email
Your account on our website
The carrier's website directly

5.2 Shipping Updates

Real-time tracking updates are available through the carrier's website

Major tracking milestones will be emailed to you automatically

6. Delivery Issues and Delays

6.1 Weather and Holiday Delays

Severe weather may impact delivery times

Additional delays may occur during peak holiday seasons

We will communicate any known systemic delays via email

6.2 Address Issues

Please ensure your shipping address is correct at checkout

Orders with incorrect addresses may be delayed or returned

Address changes after order placement cannot be guaranteed

7. Lost, Stolen, or Damaged Items

7.1 Lost Packages

If your tracking shows delivery but you haven't received your package:

Check the delivery location specified in tracking

Contact us within 48 hours of the scheduled delivery date

We will initiate a trace with the carrier

7.2 Damaged Items

If your item arrives damaged:

Take photos of the damaged package and products

Contact us within 24 hours of delivery

We will arrange for return shipping and replacement

8. Order Changes and Cancellations

8.1 Modifying Orders

Order modifications must be requested within 2 hours of placing the order

Contact us immediately at support@plycoo.com for modification requests

We cannot guarantee changes once order processing begins

8.2 Cancellations

Cancellation requests must be made within 2 hours of order placement

Orders that have begun processing cannot be canceled

Contact customer service for urgent cancellation requests

9. Shipping Restrictions

We currently ship only within the United States

We do not ship to PO boxes

Certain locations may require additional delivery time

Some items may have special shipping requirements based on local regulations

10. Customer Support

Our dedicated customer service team is available to assist with any questions or concerns regarding returns and refunds:

Business Name: Plycoo

Address: 2200 Louisiana Blvd NE, Albuquerque New Mexico 87110, United States

Email: support@plycoo.com

Phone: +1 (518)-849-3769

Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Introduction

Plycoo ("we," "our," or "the Company") is committed to providing our customers with high-quality sofas and exceptional service. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from Plycoo. By making a purchase from our company, you agree to the terms of this policy.

Return Eligibility

Return Window

Customers have thirty (30) calendar days from the date of delivery to initiate a return. Returns initiated after this period will not be accepted.

Condition Requirements

To be eligible for a return, items must meet the following criteria:

Furniture must be unassembled and in brand-new condition
In the original packaging
Include all original hardware, assembly instructions, and accessories
Free from any damage, scratches, stains, or signs of use
Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items are not eligible for return or exchange:

Assembled furniture
Custom-made or personalized furniture pieces
Mattresses and bedding for hygiene reasons
Clearance or "Final Sale" items
Used, modified, or altered furniture
Products missing original packaging, parts, or hardware
Floor samples or display items

Return Process

Initiation
Contact our customer service team at support@plycoo.com to request a return
Include your order number and reason for return in your email
Wait for a Return Authorization (RA) number before shipping any items

Packaging
Package the furniture securely in its original packaging
Include all original hardware and components
Enclose a copy of the original receipt
Clearly mark the RA number on the outside of the package

Shipping
For small items, ship to our return address provided
For large furniture pieces, schedule a pickup with our authorized carriers
Use our recommended shipping method
Retain proof of shipping until the return is processed
Customer is responsible for return shipping costs unless otherwise specified

Refund Processing
Timeline
Refunds are processed within 3-7 business days after inspection
Bank processing may take up to 30 additional days
Refund Method
All refunds will be issued to the original payment method used for purchase
Gift returns will be processed as store credit at the original purchase price
Shipping charges are non-refundable unless the return is due to our error

Exchanges

We offer exchanges for unopened items within the 30-day return window:

No restocking fee applies to exchanges
Customer is responsible for return shipping costs
New items will be shipped once the original item is received and inspected
Size or color exchanges are subject to availability

Damaged or Incorrect Items

For items received damaged or incorrect:

Report the issue within 24 hours of delivery
Email support@plycoo.com with:
Order number
Photos of the damaged item and packaging
Description of the issue
Wait for return shipping instructions from our team
No restocking fee will be charged
Return shipping costs will be covered by Plycoo

Gift Returns

For items received as gifts:

Gift recipient may return items within 30 days of delivery
Returns will be processed as store credit
Original order number or gift receipt required
Store credit will be issued at the original purchase price

Quality Guarantee

Plycoo stands behind the quality of our products. If any item fails to meet our quality standards:

Contact our customer service team immediately
Provide detailed information about the quality issue
We will work to resolve the situation promptly
Replacement or refund options will be provided as appropriate

Changes to This Policy

Plycoo reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page and will be effective immediately upon posting. It is the customer's responsibility to review this policy periodically for updates.

Customer Support

Our dedicated customer service team is available to assist with any questions or concerns regarding returns and refunds:

Business Name: Plycoo

Address: 2200 Louisiana Blvd NE, Albuquerque New Mexico 87110, United States
Email: support@plycoo.com
Phone: +1 (518)-849-3769
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST